To withdraw from Rain.gg, follow these simple steps:

1. Click on the "Withdraw" button in your account dashboard
2. Select your preferred withdrawal method:
   • CS:GO/CS2 skins - via Steam or Waxpeer
   • Cryptocurrency - via BTC, ETH, LTC, or USDT
3. Follow the prompts to complete your withdrawal request

While we have complete confidence in our platform, we understand that trust is something that must be earned. Rain.gg was established with a commitment to transparency, fairness, and user safety.

To ensure fairness, Rain.gg implements a sophisticated Provably Fair system that allows users to verify the randomness and legitimacy of all game outcomes. You can verify the fairness for cases, battles, double, upgrader, and all other offerings on our platform.

Key aspects that demonstrate our legitimacy:

• Transparent algorithms - Our Provably Fair system allows you to verify all outcomes
• Secure payment processing - We employ industry-standard security measures
• Responsive customer support - Our team is available to assist with any issues
• Compliance with regulations - We adhere to AML and responsible gaming practices

Rain.gg uses a sophisticated Provably Fair system to ensure complete fairness in all games. This cryptographic system allows you to verify that game outcomes are random and have not been manipulated.

Key components of our fairness system:

• Server Seeds

  Random 64-character strings that determine game outcomes

• Client Seeds

  User-influenced variables that combine with server seeds

• Hashed Seeds

  Provided before the game, ensuring the outcome cannot be changed afterward

• Verification Tools

  Allow you to check that the outcomes match the provided seeds

For a detailed explanation of our Provably Fair system and how to verify game outcomes, visit our Provably Fair page.

KYC (Know Your Customer) is a verification process used by financial institutions and gaming platforms to confirm the identity of their users. This process helps prevent fraud, money laundering, and ensures compliance with regulatory requirements.

On Rain.gg, completing the KYC verification process provides several benefits:

• Access to join Rain.gg for free
• Ability to open your daily case for free
• Increased deposit limits for credit card transactions
• Access to cryptocurrency withdrawals
• Higher withdrawal limits overall

We use a trusted third-party provider to handle all verification processes, ensuring that Rain.gg does not have direct access to your sensitive personal information.

To complete the KYC verification process on Rain.gg, follow these steps:

1. Access the verification page

   Go to your account settings and select the "Verification" option.

2. Provide basic information

   Enter your full name, date of birth, and residential address as they appear on your official documents.

3. Upload documentation

   You'll need to provide the following documents:

   • Government-issued photo ID (passport, driver's license, or national ID card)
   • Proof of address (utility bill, bank statement, or official government correspondence dated within the last 3 months)
   • For larger transactions, source of funds documentation may be required
4. Verification review

   Our third-party verification partner will review your submission. This typically takes 24-48 hours.

Verification submissions may be rejected for several reasons:

• Poor document quality - Images are blurry, cropped, or not fully visible
• Expired documents - The ID or proof of address is no longer valid
• Information mismatch - Details provided don't match the documentation
• Incomplete submission - Missing required documents or information

If your verification was rejected, you'll receive a message explaining the reason. You can resubmit your verification with the necessary corrections. If you continue to experience issues, please contact our support team for assistance.

Rain.gg is committed to providing a safe gaming environment and promoting responsible gaming. We offer a self-exclusion option that allows you to impose a temporary or permanent ban on your account.

To self-exclude from Rain.gg, follow these steps:

1. Go to your account settings
2. Navigate to the "Responsible Gaming" or "Self-Exclusion" section
3. Select your desired exclusion period
4. Confirm your decision

For more information about our self-exclusion policy and responsible gaming practices, please visit our Self-Exclusion page.

Rain.gg offers various self-exclusion periods to accommodate different needs:

• 24 hours - A short cooling-off period
• 7 days - A week-long break
• 30 days - A monthly break
• 90 days - A quarter-year exclusion
• 6 months - A half-year exclusion
• 1 year - A full year exclusion
• Permanent - Available by contacting support

During your self-exclusion period, you will not be able to access your account, make deposits, or participate in any games on Rain.gg. Any attempt to create a new account during this period is a violation of our terms of service.

In addition to self-exclusion, Rain.gg offers several tools to help you maintain control over your gaming activities:

• Deposit limits

  Set daily, weekly, or monthly limits on how much you can deposit.

• Session timers

  Receive notifications when you've been playing for a specific period.

• Reality checks

  Periodic reminders showing your session time and activity.

• Account history

  Transparent access to your complete gaming and transaction history.

For a complete overview of our responsible gaming tools and resources, visit our Self-Exclusion page.

Yes, Rain.gg offers cryptocurrency withdrawals as an alternative to CS2 skins. We currently support the following cryptocurrencies:

• Bitcoin (BTC)
• Ethereum (ETH)
• Litecoin (LTC)
• Tether (USDT, ERC-20)

To withdraw cryptocurrency from Rain.gg, follow these steps:

1. Navigate to the "Withdraw" section in your account
2. Select your preferred cryptocurrency
3. Enter the destination wallet address carefully
4. Input the amount you wish to cash out
5. Enter your 2FA code to confirm the withdrawal

Yes, there are several important requirements and disclosures regarding cryptocurrency withdrawals:

• Minimum withdrawal amount

  You must withdraw at least 10 coins to make a cryptocurrency withdrawal.

• Network and processing fees

  The final amount received may be less than the requested amount due to network and processing costs, which are deducted from your withdrawal amount.

• Irreversible transactions

  Once submitted, cryptocurrency withdrawals cannot be reversed or canceled. Please double-check all details before confirming.

• Address verification

  Rain.gg is not responsible for incorrect addresses, lost funds, or delays caused by blockchain congestion.

• KYC requirement

  Additional verification may be required for security purposes. Rain.gg reserves the right to hold withdrawals until KYC is completed if the account is flagged for suspicious activity.

• Enhanced Due Diligence (EDD)

  If your account is flagged for suspicious activity, we may conduct Enhanced Due Diligence before processing your withdrawal.

For more information about our cryptocurrency policies, please refer to our AML Policy.

Cryptocurrency withdrawal processing times can vary based on several factors:

• Initial processing

  Rain.gg typically processes crypto withdrawal requests within 1-24 hours.

• Blockchain confirmation

  Once processed, the transaction needs to be confirmed on the blockchain, which can take additional time depending on network congestion.

• Verification status

  Accounts with completed KYC verification generally experience faster processing times.

During periods of high network congestion or increased withdrawal requests, processing times may be longer. You can check the status of your withdrawal in the "Transaction History" section of your account.

Yes, Rain.gg accepts cryptocurrency deposits. We support the same cryptocurrencies available for withdrawals:

• Bitcoin (BTC)
• Ethereum (ETH)
• Litecoin (LTC)
• Tether (USDT, ERC-20)

To make a cryptocurrency deposit, navigate to the "Deposit" section, select your preferred cryptocurrency, and follow the instructions provided. You'll receive a unique deposit address where you can send your funds.

Rain.gg offers several payment methods to fund your account:

• Credit/Debit Cards

  We accept major credit and debit cards including Visa, Mastercard, and others.

• Cryptocurrencies

  Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Tether (USDT).

• Alternative Payment Methods

  Various e-wallets and regional payment solutions depending on your location.

• CS:GO/CS2 Skins

  Deposit your existing CS:GO/CS2 skins directly into your Rain.gg account.

Available payment methods may vary based on your region. The most up-to-date options will be shown in the "Deposit" section of your account.

Yes, deposit limits apply based on your account verification status and payment method:

• Unverified accounts

  Lower deposit limits apply to unverified accounts.

• Verified accounts (KYC completed)

  Higher deposit limits are available after completing the KYC verification process.

• Payment method limitations

  Different payment methods may have their own maximum and minimum deposit amounts.

For detailed information about deposit limits specific to your account, please check the "Deposit" section. You can also set your own deposit limits as part of our responsible gaming tools.

Deposits can be declined for several reasons:

• Card issuer restrictions

  Some banks or card issuers restrict transactions to gaming platforms.

• Insufficient funds

  Your payment method may not have enough funds to complete the transaction.

• Verification issues

  For security purposes, additional verification may be required before deposits are accepted.

• Technical issues

  Temporary problems with payment processors or connection issues.

If your deposit was declined, you can try using a different payment method or contact your bank for more information. If problems persist, please contact our support team for assistance.

Creating an account on Rain.gg is quick and easy:

1. Visit the Rain.gg website
2. Click on the "Sign Up" or "Register" button in the top-right corner
3. Choose your preferred registration method:
   • Email and password
   • Steam account
   • Google account
4. Follow the prompts to complete your registration
5. Verify your email address (if registering with email)
6. Enter referral code lepajee for exclusive bonuses

Once your account is created, you can access all features of Rain.gg. For enhanced security and higher withdrawal limits, we recommend completing the KYC verification process.

Two-Factor Authentication adds an extra layer of security to your Rain.gg account. To enable 2FA:

1. Access your account settings

   Log in to your account and navigate to the "Security" or "Account Settings" section.

2. Find the 2FA option

   Look for the "Two-Factor Authentication" or "2FA" section.

3. Choose your 2FA method

   We typically offer authentication via an app like Google Authenticator or Authy.

4. Scan the QR code

   Use your authentication app to scan the provided QR code.

5. Enter the verification code

   Input the code from your authentication app to verify and activate 2FA.

6. Save backup codes

   Store the provided backup codes in a secure location in case you lose access to your authentication app.

If you've forgotten your password, you can reset it by following these steps:

1. Go to the Rain.gg login page
2. Click on the "Forgot Password" or "Reset Password" link
3. Enter the email address associated with your account
4. Check your email for a password reset link
5. Click the link and follow the instructions to create a new password

If you don't receive a password reset email within a few minutes, check your spam or junk folder. If you still can't find it, contact our support team for assistance.

If you signed up using a third-party method like Steam or Google, you won't have a Rain.gg password to reset. Instead, you should log in using the same third-party method.